Shipping Policy

Delivery within Australia

We currently use Australia Post to ship your items all across Australia. We have opted to charge a flat rate of $12.95 shipping to ensure it is affordable for everyone regardless of where you are located or what you purchase. We chose to include this as a separate cost to ensure we were being transparent with our customers and providing the best prices we could for the items you choose.

Local Shipping

We are currently offering free delivery within the 2800 postcode. We like to support local, and this is our way of paying it forward.

NOTE: Should you select the free local shipping option at checkout, but the delivery is not within the 2800 postcode, we reserve the right to cancel and refund your order, reprocess your order with the correct shipping charge applied or request individual payment of the outstanding shipping costs in discussion with you.

Small Item Post

For small items such as cards and light bookmarks, we offer discounted shipping of $5.95.

International shipping

We do not currently offer international shipping.

Dispatch Times

Once we have received the order we endeavour to have your beautiful items wrapped and ready to go within 1-3 business days. Times may vary over holidays and weekends.

Shipping Times

Once your item has been waved off and is with Australia Post, you can expect your order within 1-2 business days locally and 3-6 business days nationally. Times may vary over holidays and weekends.

Tracking Details and Package Updates

You will receive tracking details for your package via email once we have mailed your parcel. You will be able to follow the progress of your package using the link in the email. You will receive delivery progress updates when the item has been dispatched and when the item has been delivered.

Didn’t Receive Your Order?

If you still haven’t received your order, check the delivery tracker in your emails. If the tracking platform shows that it has been delivered and it is not on your premises, please contact us as soon as possible. Alternatively, you can lodge an investigation through Australia Post.

Further Enquiries

Do you have any questions we haven’t answered? Contact us at thereadroomau@gmail.com.